+1 (519) 858-7445

Refund and Returns Policy

This is a sample page.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:

  • Clearance items.                                                                                                                                                                                                                                                       To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Privacy Policy


Green Canada LED (“GCL”) is committed to maintaining your privacy. This privacy policy (“Policy”) aims to inform you about what personal information GCL may collect when you contact us and how we use and disclose such personal information. This Policy applies to any interactions or communications with you in our warehouse locations, on our website, or through email, phone, or fax.


Collection of Your Personal Information

Personal information means information about an identifiable individual but does not include business information such as a person’s professional title or business contact information. Personal information that we may collect from you includes:


your name, address, telephone number, email address, login information, information about your transactions with us, such as account numbers, account balances and payment history, credit and reference information, credit card/debit card data, banking information, Use of Your Personal Information

We may use your personal information to:


provide a service you requested

respond to your inquiry

administer our website

enable your access to and use of your online account

send you products that you purchase and information about those products

send you invoices

collect payments from you

send you marketing communications

send you product safety/recall notices as directed by our manufacturing partners

improve our services

Meet legal and regulatory requirements


We may disclose personal information to third parties who provide services (“Service Providers”) on our behalf. For example, we may use Service Providers to process your payments, send you marketing communications, host our website, operate certain features, and perform data analysis better to understand our customers, trends, and statistics. These Service Providers may be in the United States. Our Service Providers are given the information they need to perform their specific functions, and we do not authorize them to use your personal information for their own purposes. In addition to the disclosures reasonably necessary for the purposes identified above, we may disclose your personal information to the extent permitted or required by law.


Use of Device Features

Specific features on our site or in our application require you to consent to the use of your device’s camera, microphone, or location-based service. The camera is used for barcode scanning, a microphone for voice search, and a location-based service for proximity to our warehouse locations. These features are optional upon initial setup, and not required to use our site or application. Capture of audio, video, or location is only triggered when you use the features of our site or application and may be sent to a server for processing. We do not store any captured data other than to process the request.


Website Use

In order to improve the quality of our services and to help us remember your preferences, we may collect non-personal information from you when you visit our website with the use of cookies. A cookie is a small text file that a website places on your computer that allows the website server to gather your browsing activities and non-identifying demographic information. We use Google Analytics and other analytics vendors to help analyze how visitors use our website.


This website contains links to other websites not owned or controlled by us. We are not responsible for the privacy policies or practices of any third party, and you should use caution when accessing these other sites.


Email Communication

We may email you marketing communications regarding products and services, events and training schedules, and updates regarding your orders and invoices from time to time. We will only use your email address for these purposes with your consent. Should you wish to withdraw your consent for email communications, please contact us or click the unsubscribe button at the bottom of the email communication.


SMS Communication

We may text you marketing communications regarding products and services, events, training schedules, and update regarding your orders and invoices from time to time. We will only use your phone number for these purposes with your consent. Should you wish to withdraw your consent for SMS communications, please contact us or reply “STOP” to SMS marketing.


Securing Your Personal Information

We will take reasonable physical, technical and organizational precautions appropriate to the sensitivity of the information to protect the personal information in our custody against loss, unauthorized access or use, modification and disclosure. Those precautions include locked filing cabinets, restricted access to offices and the use of passwords. Personal information may be stored on our secure servers, and suitable encryption technology will protect information relating to electronic transactions entered into via this website.


Access to Personal Information

You have certain rights to access, update and correct the personal information we have collected from you. If you wish to access the personal information we have about you or believe that any personal information we have about you is incorrect or incomplete, please contact us as outlined below.


Updates to the Policy

We may update this Policy occasionally by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.


Need help?

Contact us at {email} for questions related to refunds and returns.