To return a product, please send it to: 50 Ottawa St S, Unit 106, Kitchener, ON, Canada, N2G 3S7.
Note that you will need to cover the non-refundable shipping costs. If a refund is issued, the return shipping cost will be deducted from it.

The time for an exchanged product to reach you may vary based on your location. 

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

All our pot lights come with a 5-year warranty.
The manufacturer's warranty applies to smoke detectors.
For warranty information on other products, please contact us directly, and we'll be happy to assist you.

If you receive a damaged item, please contact us immediately via phone or email. Be sure to include your order number, photos of the damage, and any additional details you think are important. We're here to help resolve the issue promptly.

Yes, we offer price matching. For details on our policy, please click here: Price Match Policy.

Yes, we offer discounts for bulk orders. Bulk pricing is automatically applied to products sold in packs, such as 10-packs. Simply select the bulk pack option when placing your order to take advantage of these savings.

For Southern Ontario, expect your delivery in 1-2 business days.
In other regions of Ontario, it typically takes 2-5 business days.
For other provinces, the estimated delivery time ranges from 5 to 7 business days.