Refund policy

Return & Refund Policy

Last updated: [2026]

At Green Canada LED, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. All prices and refunds are in Canadian dollars (CAD).

30-day returns

You have 30 days from the date you receive your order to request a return.

To be eligible, your item must be:

Unused and uninstalled, in the same condition you received it
In its original packaging, with all parts, accessories, manuals, and labels included
Accompanied by your order number, receipt, or proof of purchase

Products that have been installed, hardwired, modified, or cut cannot be returned for change of mind, but are still covered if they are defective (see Defective or damaged items below).

How to start a return

Email us at sales@greencanadaled.ca with your order number, the item(s) you want to return, and the reason for the return.
If your return is approved, we'll send you return instructions and, where applicable, a return shipping label.
Ship the item to: [YOUR RETURN ADDRESS, CITY, PROVINCE, POSTAL CODE]

Items sent back without an approved return request cannot be accepted. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Return shipping costs

Change of mind: return shipping is the customer's responsibility, and original shipping charges are non-refundable. [If you charge a restocking fee, state it here, e.g. "A 15% restocking fee applies to opened items."]
Our error (defective, damaged, or wrong item): we cover return shipping and will refund or replace the item at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within [5–10] business days, including the applicable taxes (GST/HST/PST/QST) charged on the returned items. Please allow additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please get in touch with us at sales@greencanadaled.ca

Exchanges

The fastest way to get a different item is to return the original and place a new order. For exchanges due to a defective or incorrect item, contact us, and we'll arrange a replacement.

Defective or damaged items

Please inspect your order when it arrives. If an item is damaged in shipping, defective, or not what you ordered, contact us within [7] days of delivery with your order number and photos of the item and packaging, and we'll make it right with a replacement, repair, or refund.

Products that fail during normal use after the return period may be covered under our [X-year] product warranty [or the manufacturer's warranty]. Contact us with your order number and a description of the issue to start a warranty claim.

Non-returnable items

The following cannot be returned for change of mind:

Custom or special-order products, including LED strips cut to custom lengths
Electrical wires and cables, including wire cut to length
Products that have been installed, wired, or modified
Clearance or final-sale items
Gift cards

Final-sale and custom items are still covered if they arrive defective or damaged. Nothing in this policy limits any rights you have under your provincial consumer protection laws.